Intermittent error pages when using the Permission Click platform.

Resolved
Resolved
After 4 days, 23 hours, and 23 minutes

Microsoft has released system patches that has permanently resolved recent service outages. Thank you for your patience.

Avatar for
Recovering
After 16 hours and 3 minutes

We have applied mitigation measures to restore service to the application. Users are now able to log into the application once again and all public forms are fully functional.

We will continue to monitor the situation and post updates as they are available.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 12 hours and 22 minutes

Some progress has been made with Microsoft support and access to most public & parent facing forms has been restored. Work is still being done to address the issues with logging into the Permission Click application.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 9 hours and 6 minutes

The Permission Click team is continuing to troubleshoot this issue with our long-term partner Microsoft. We are seeing some improvements with public forms but are still seeing error reports when logging into the application.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 16 minutes

We are seeing similar intermittent error pages when trying to log into the Permission Click application. Work with our long-term partner Microsoft is ongoing.

Avatar for
Identified

We have received reports of some users seeing intermittent error pages when trying to access public forms. The Permission Click team is working with our long-term partner Microsoft on a solution as quickly as possible.

Updates will be posted here as they are available.

Avatar for
Began at:

Affected components
  • Public Forms
  • Internal Forms
  • SafePay
  • Response Management
  • Approvals
  • Reporting
  • Email Delivery