Temporary Performance Issues

Resolved
Resolved
After 4 days, 9 hours, and 57 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 day and 57 minutes

Our support team has deployed several performance enhancements and we are currently monitoring the platform for any further issues. Currently, the platform is fully operational and can be used as normal.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 7 hours and 30 minutes

The platform overall has stabilized, and access is returning to normal. The support team is working on several performance enhancements to help alleviate some of the performance issues we are experiencing with increased platform usage.

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Identified

Some users are reporting issues with logging in and using the form and response managers. There are also some parents/guardians reporting issues with completing forms.

Our support team is aware of the issues and is working on a resolution. Please check back on this page for updates.

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Began at:

Affected components
  • Public Forms
  • Internal Forms
  • SafePay
  • Response Management
  • Approvals
  • Reporting
  • Email Delivery