Temporary Issues with Cancelling & Refunding Responses

After 8 hours and 20 minutes

We've now resolved this issue. Thank you for your patience.

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We are experiencing some issues with the "Cancel & Refund Response" function in the response details modal window. Our support team is aware of the issue and are working on a resolution as quickly as possible.

You are still able to cancel and refund responses by checking off the response you wish to cancel/refund in the Response Manager and clicking the "Cancel xx Responses" button in the upper toolbar.

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Began at:

Affected components
  • SafePay
  • Response Management